General Terms & Conditions

1. Scope of Service & Managed Ecosystem

a. Agency Role: Xtreme Websites® (“Xtreme,” “Agency,” “we,” or “us”) is a professional digital agency providing a managed ecosystem of web design, automated marketing, and branding services. By placing an order, subscribing to a service, or accessing the XtremePlatform, you (“Client,” “you,” or “your”) agree to be bound by these Terms.

b. Proprietary Architecture: Our services are delivered through a managed environment. While the Client may own certain front-end assets as defined in Section 2, the underlying database architecture, custom code, proprietary AI workflows, and hosting configurations remain the exclusive property of Xtreme Websites.

2. Ownership & Intellectual Property

a. Client Deliverables: Upon full payment of all related invoices, the Client is granted ownership of final customized graphics, logos, and website front-end content.

b. Agency Retained Rights: Any work produced by Xtreme Websites that constitutes “Infrastructure,” including but not limited to scripts, backend coding, software integrations, or automation logic, remains the sole copyright of Xtreme Websites. Such work may not be commercially reproduced, reverse-engineered, or resold without express written permission.

c. Trademarks: All trademarks and logos displayed by Xtreme Websites are protected property. Use of our brand assets is strictly governed by our Trademarks Terms of Use: https://xtremeplatform.com/legal/trademark-terms-of-use/

d. Portfolio Usage: We reserve the right to display any work produced for the Client in our professional portfolio and marketing materials unless a specific Non-Disclosure Agreement (NDA) is executed and paid for separately.

3. Financial & Payment Terms

a. Processing Fees: Xtreme Websites covers 100% of credit card processing fees for all invoices up to $1,000. Invoices exceeding $1,000 will incur a 3% processing fee for credit card and PayPal transactions. This fee is automatically waived for payments made via ACH or eCheck.

b. Chargeback Policy: Client agrees that the Support Ticket system is the sole vehicle for resolving billing disputes. Filing a “chargeback” or “payment dispute” without first attempting resolution via our ticketing system is a material breach of contract. Xtreme Websites reserves the right to immediately suspend all services, including website hosting and marketing automations, to protect its infrastructure in the event of a dispute.

4. Liability & Performance Disclaimers

a. Revenue & Ranking: Xtreme Websites makes no guarantees regarding specific business revenue, search rankings, or lead volume. Digital performance is subject to external market variables beyond our control.

b. Force Majeure: We are not liable for costs or loss of earnings due to failure to meet deadlines caused by circumstances beyond our control, including third-party API outages (Google, Meta, etc.), global internet disruptions, or Acts of God.

5. Third-Party Integrations & Content

a. Supplier Content: We partner with suppliers to provide media. This content is for Client’s business use only and may not be altered or redistributed for standalone resale.

b. Third-Party Software: Our ecosystem relies on third-party integrations. While we manage these connections, we do not warrant the uninterrupted uptime of external platforms (e.g., payment gateways or CRM providers).

6. Data Management & Privacy

a. Privacy Policy: Your use of our services and the XtremePlatform is governed by our Privacy Policy: https://xtremeplatform.com/legal/privacy-policy/

b. Data Retention: Xtreme Websites collects and retains data for internal management and asset creation. Such data is typically retained for a period of five (5) years following the conclusion of the client relationship to facilitate “Legacy Restores” if needed.

c. Mandatory Legal Disclosure: Notwithstanding any privacy provisions, Xtreme Websites can and will disclose any client data, communication logs, or project files in response to valid legal processes: including but not limited to subpoenas, court orders, or government requests. We also reserve the right to use such data to protect our legal rights in the event of a dispute or litigation between the Agency and the Client.

7. Communication & Support

a. Ticketing Exclusivity: All technical and operational inquiries must be documented through the official Support Ticket system at XtremePlatform.com to ensure transparency and a verifiable historical record.

b. Response Windows: Our standard response window is 24-48 hours during business days, although most inquiries are addressed significantly sooner. Support is not provided via SMS, personal social media, or unscheduled phone calls.

8. Indemnification

You agree to indemnify, defend, and hold Xtreme Websites, LLC harmless from any claims, losses, or legal fees arising from:

1. Materials submitted by the Client that violate copyright or trademark laws.

2. The Client’s misuse of the Agency’s proprietary software or integrations.

3. Claims of libel or misinformation based on content approved by the Client.

9. Governing Law & Dispute Resolution

a. Jurisdiction: These Terms are governed by the laws of the State of Maryland. Both parties agree that any legal proceedings shall be conducted within the courts of Maryland.

b. Severability: If any provision of these Terms is deemed unlawful or unenforceable, that specific provision shall be struck, and the remaining provisions shall remain in full force and effect.

10. Effectiveness & Updates

These Terms remain in effect until terminated by Xtreme Websites. We reserve the right to modify these GTC at any time. Continued use of the Services or payment of invoices following an update constitutes your affirmative acceptance of the revised terms.

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