Video Production Terms

We will always do our best to fulfill your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what is what, who should do what, and what happens if stuff goes wrong. In this contract/agreement you won’t find complicated legal terms or large passages of unreadable text. We have no desire to trick you into signing/agreeing on something that you might later regret. We do want what’s best for the safety of both parties, now and in the future.

All Video Production orders placed with Extreme Websites, LLC (“Xtreme”) are bound by the Terms & Conditions listed below:

Before Producing the Video

• Xtreme will produce your video using the information you provide on our Onboarding form (“Intake Form”). You will receive this form link via email as soon as you complete your order.
• Xtreme cannot start work on your video unless you complete the initial Onboarding Form. Video production is governed by the information provided on this form.
• Scriptwriting will be produced from the initial instructions provided on Onboarding Form. Our content writers will optimize/customize the script based on client instructions. This optimization seeks to seamlessly integrate provided content into the video script depending on the length and outcome required.
• Client is solely responsible for providing content, images or videos needed to produce the video on the Onboarding Form. Image and Audio files can be attached; however, client can also request specific images from depositphotos.com by including the image’s link on form instructions. In case limited or no media/instructions are provided, Xtreme will use related royalty-free images, videos, and audios.
• If the video product contains a “voiceover”, Xtreme will utilize male or female voice talent based on the client’s preference. A realistic AI voiceover can be used in some cases depending on the video product’s scope of work.
• Client can provide additional instructions on the onboarding form, including but not limited to special requests, links to related videos, links to related media, etc. The video producer will take this into account when producing the video.
• If ANY of the client’s requests on the onboarding form are outside of the scope of work, client will be provided with a cost estimate to review. Any work outside of the product’s scope of work will be billed at our “Creative Content” rate of $100/hr.

 During the Production of the Video

• The time it takes to complete a Custom Video varies depending on the Package chosen. This range can be between 5 to 10 business days. This time is called “production phase” and it officially starts from the day the “Onboarding Form” was submitted.
• All communications and revision requests need to be in writing and will be processed via our Ticketing System inside our client area XtremePlatform.com. Client is responsible to check all emails from Xtreme and respond inside client area on a timely manner to avoid delays.
• Xtreme will send client the Final Script for review before continuing with the rest of the video production. Client will be able to make any corrections necessary in order to get to the final version. Once final script is approved, it cannot be changed.
• Client will receive the first draft of the video 4-5 business days after the approval of the script.
• Client has Up to 2 business days to request any changes or revisions (“revision time”) per revision round. There are 2 revision rounds included in the scope of work. Unlimited revisions per round are allowed. Future revision requests will be billed at our “Creative Content” rate of $100/hr.
• If the client does not provide any change requests after 5 business days of video draft being sent, the video project will be considered complete and final video file sent. Future revision requests will be billed at our “Creative Content” rate of $100/hr.
• If additional scope of work is requested by client which is not included in the original package, client will be able to upgrade package (when feasible) and/or request a separate quote.
• In order for client to receive final video, client will need to complete the “Video Completion Questionnaire” which certifies the completion of the project and authorizes Xtreme to send final video file without watermark.

Miscellaneous

• Client unconditionally guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to Xtreme for inclusion in website are owned by the client, or has permission to use, and will hold harmless, protect, and defend Xtreme from any claim or suit arising from the use of such elements furnished by the client.
• Xtreme will use the contact info provided on the client area as forms of communication with the client.
• Although it is very common for this to happen, Xtreme makes no guarantees that Video Produced or any other of its products or services will increase your business revenue, ranking increase in Google, number of calls or clicks to your website.
• In no event will Xtreme be liable to Client or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising from the production of video purchased.
• Client has the right to cancel within 3 business days after purchase and receive a refund. After this time all monies paid are non-refundable. In case of refunds, there will be a 20% processing fee assessed to the final refund amount. Moreover any production service already started will be charged in full and final files released.
• Client can request additional web design, web development, creative services, and more at any time. Additional services will be billed per our current Billing Rates.

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