Managing Store Orders

Efficient order management is crucial for maintaining customer satisfaction and ensuring smooth operations in your Turnkey eCommerce™ store. Here’s how you can manage orders effectively.

Viewing Orders #

To view your store’s orders:

1. Access Orders:
   • In the side panel, click Sell Online, then select Store Management.
   • Click Orders.
2. Order Details:
   • Orders are listed in reverse chronological order and include:
     • Invoice Number: A unique identifier generated upon order completion.
     • Date: When the order was placed.
     • Placed By: Shopper’s first and last name.
     • Status: Includes various states such as Open or Canceled.
     • Payment Status: Options include Paid, Deferred, Charged Back, Refunded, Authorized.
     • Fulfillment Status: Options include Unfulfilled or Fulfilled.
     • Shipping Method: Method chosen for delivery.
     • Amount: Total order cost, including shipping and taxes.

Filtering Orders by Purchase Type #

1. Filter Orders:
   • In the side panel, click Store Operations, then Orders.
   • Click Filters, select Purchase Type, and choose One-Time and/or Subscriptions.
2. View Details:
   • Hover over and click on an order to view detailed information, including shipping and billing details.
   • For subscription orders, click View Subscription Details for more information.

Order Details Page #

The Order Details page provides comprehensive information about a specific order:

• Invoice Number
• Order Status
• Items Purchased: Includes name, quantity, individual price, total price, and SKU.
• Taxes Applied
• Shipping Information: Customer name, email, address, method, and cost.
• Billing and Payment Information: Customer name, email, billing address, currency, payment method, and last four digits of the credit card.

Refund Orders #

Easily process refunds for orders:

1. Initiate Refund:
   • In the side panel, click Sell Online, then Store Management.
   • Click Manage Orders and select the desired order.
2. Process Refund:
   • Click Refund Order.
   • Select the quantity to refund and toggle Refund Shipping, if applicable.
   • Enter a reason for the refund if desired and click Refund.
   • Confirm the refund. The order status will update, and the refund will be processed in your payment account.

Cancel Orders #

To cancel an order:

1. Cancel Process:
   • In the side panel, click Sell Online, then Store Management.
   • Click Orders and select the desired order.
2. Complete Cancellation:
   • Click the three horizontal dots and select Cancel Order.
   • Choose whether to refund immediately or later.
   • Optionally, enter a cancellation reason and choose to restock inventory.
   • Click Cancel Order. The order status updates to Canceled and Refunded (if applicable), and the customer receives an email notification.

Export Orders #

Export orders for integration with other systems:

1. Export Process:
   • In the side panel, click Sell Online, then Store Management.
   • Click Manage Orders and select Export.
2. CSV File Contents:
   • The exported file includes invoice number, email, status, currency, item details, order creation date, billing and shipping information, payment details, order totals, and device information.

Print Packing Slip #

Create packing slips for order processing:

1. Generate Packing Slip:
   • In the side panel, click Sell Online, then Store Management.
   • Click Orders and select the desired order.
   • Click the three horizontal dots and select Print packing slip.
2. Packing Slip Details:
   • Includes order ID, shipping and billing information, and product details.

Customer Order Confirmation Email #

After a purchase, customers receive a confirmation email with order details. Merchants cannot customize this email but can enable email notifications for themselves in the Store Emails section.

Digital Products Order Email with Download Link #

For digital product purchases, customers receive a download link in their confirmation email. To resend:

1. Resend Links:
   • In the side panel, click Sell Online, then Store Management.
   • Click Orders and select the order.
   • Click the three horizontal dots and select Resend Download Links.

Enable Merchant Email Notification #

Manage email notifications for customer communications:

1. Set Up Notifications:
   • In the side panel, click Sell Online, then Store Management.
   • Click Shipping & Pickup and expand Store Emails.
   • Add or manage recipients and click Save.

By following these steps, you can efficiently manage orders in your Turnkey eCommerce™ store, ensuring a smooth and professional experience for both you and your customers.

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