How to Send WhatsApp Flows from Workflows

WhatsApp Flows enables businesses to create interactive, step-by-step guided conversations within WhatsApp. This feature allows businesses to design structured interactions that collect information, provide options, and guide users through processes such as booking appointments. By integrating WhatsApp Flows for appointment booking, you can increase booking rates and reduce drop-offs. Let’s dive into how you can send WhatsApp Flows from workflows.

Note: Before proceeding with the steps below, ensure that you have created a WhatsApp Flow by following the instructions in the “Appointment Booking WhatsApp Flow” article.

Sending WhatsApp Flows from Workflows #

Navigate to the Automation > Workflows section in your account to begin. Opt to edit an existing workflow or start from a recipe or scratch.

Sending WhatsApp Flow via Template (In-App Appointment Booking) #

Select the WhatsApp Action from the list of available actions, choose a template with the WhatsApp Flow for appointment booking, then save the action once satisfied.

Sending WhatsApp Flow via Open Conversation (Free of Charge) #

Click the “+” button to open the list of available actions, then add the WhatsApp: Customer Service Window Check action.

Under the Open branch, select WhatsApp: Send Flows > Choose the WhatsApp Flow to send, and save the action.

That’s it! Now you know all about sending WhatsApp Flows from workflows. Check out the Frequently Asked Questions below for further information.

Frequently Asked Questions #

Q: Why does integrating flows for appointment booking increase booking rates and reduce drop-offs?

• Reduced friction, familiarity with WhatsApp, immediate interaction, pre-filled details, and faster load times contribute to a smoother and more engaging booking process.

Q: How can I create a personalized appointment booking experience using WhatsApp Flows?

• Pre-fill customer data (name, email, phone), and customize messaging templates to offer a tailored experience.

Q: Are there any costs associated with sending WhatsApp Flows for appointment booking?

• The first 1,000 service conversations for appointment booking each month are free; charges may apply thereafter, based on WhatsApp’s pricing model.

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