User Person Verification

Overview #

To strengthen security and prevent fraudulent use of regulated phone numbers, we have introduced Persona identity verification into the phone number purchasing process for numbers in the United States, Canada, and Puerto Rico.

When Is Persona Required? #

Persona verification is only required under the following conditions:

• You’re purchasing a number from the US, Canada, or Puerto Rico (+1 country code)

• Your sub-account has not previously completed Persona verification

Once verified, users will not be asked to complete Persona again for that sub-account—this applies to future:

• Phone Number Purchases

• A2P Brand Registrations

• Toll-Free Number Verifications

• CNAM Setups

• SHAKEN/STIR Authentication

1. User Initiates a Phone Number Purchase #

When a user attempts to purchase a US/CA/PR number and Persona hasn’t been completed, the following identity verification modal appears:

2. Document Upload Begins #

The user is asked to upload a valid government-issued ID (e.g., passport, driver’s license, etc.) based on their country and ID options:

3. Facial Verification Flow #

After uploading the ID, users are prompted to complete live selfie verification using their webcam or phone.

4. Purchase Completed Upon Verification #

Once the verification process is successful, the phone number is purchased automatically—no additional action is required.

✅ Persona is a one-time process per sub-account. Once verified, users will not be prompted again for future compliance actions or number purchases.

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