How to Set Up Auto Delete for Call Recordings

The auto-deletion feature allows you to remove older call recordings automatically, helping you maintain efficient use of storage while keeping recent recordings available for reference.

Key Features #

• Cost Management: Automatically deleting older recordings helps you control storage expenses effectively.
• Admin Control: This feature is exclusively accessible to account administrators, ensuring secure and centralized management.
• Transcripts Remain Intact: Call transcripts are preserved and unaffected by the deletion of recordings, ensuring access to important conversations even after recordings are removed.

How to Enable Auto-Deletion #

Access Advanced Phone Settings: #

Go to your account Settings and locate the Phone Numbers section. Within this section, click on Advanced Settings, then select Voice Calls > Call Recording.

Enable Auto-Deletion #

Toggle the option to enable automatic deletion of call recordings.

Set Retention Period #

By default, the retention period is set to 90 days. However, you can modify this setting to align with your business needs.

Confirm the action by clicking the Enable Auto-Delete button. Please note that once call recordings are deleted, they cannot be recovered.

Whether you prioritize cost control or ease of access to recent calls, this feature offers a flexible solution tailored to your business needs.

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