Toll Free Numbers

Toll-free numbers are a line of contact for customers with your company. They allow you to communicate with your clients via calls and SMS without the strict verification process needed for a local number. Additionally, they help elevate your business’s image, making it appear more professional and established.

Obtaining a Toll-Free Number #

Navigate to your system Settings, then click the “Manage numbers” tab in the Phone Numbers section.

Click on + Add Number and select Add Phone Number.

Click Filter and uncheck the box for Local under number type then click Apply.

Select your preferred number and click Proceed to Buy.

Registration and Verification #

After purchasing a phone number you can register it to be reviewed by providing your business information. You will see a “Verification Required” icon below the number. Clicking on that takes you to the verification flow.

The initial screen prompts you to provide information about the Business and the Authorized Representative. Once you have done so, continue to step 2.

The second step requires you to enter the Business address as listed on your registration certificate. 

Finally, provide information on the messaging use case, including the estimated monthly volume, use case categories, and description.

Once you have verified the provided information, review the terms of service, and then submit the details for verification. The icon below the number will then be updated to “Verification In Progress”. Monitor its status to know when your number has been approved. Verification is usually completed in around 3 business days but may sometimes require additional time.

This process is crucial for ensuring compliance and securing optimal daily sending limits to avoid potential filtering. 

✍️Important Notes #

• Verification Statuses: Numbers can have restricted, pending verification, or approved statuses, each with different message segment limits.
• Benefits of Approval: Approved numbers gain verified status, full access to A2P sending, and significantly lower chances of message filtering on major networks.

Frequently Asked Questions #

Q: What if my number is stuck in review?

• Ensure all required information is accurately provided and wait for the review process to complete. If delays occur, contact support for assistance.

Q: Can I have multiple toll-free numbers?

• Yes, businesses can register multiple toll-free numbers based on their needs and compliance with the CRM’s policies.

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