How to Cancel Ad Manager Subscriptions

To ensure you have full control over your Ad Manager subscription, it’s important to understand where to find your subscription details and how to manage it, including the ability to cancel your subscription when necessary. Below is a detailed guide on how to access, manage, and cancel your Ad Manager subscription.

Accessing Your Subscription Details #

Your Ad Manager subscription details are easily accessible through the Ad Manager settings. To view these details, click on the gear icon located at the top right corner of the Ad Manager home screen.

Within the Ad Manager settings, you will find a dedicated “Subscription” tab, located alongside other settings tabs. This tab provides essential information about your current subscription, including monthly charges, subscription ID, and an option to cancel the subscription if desired.

Canceling Your Subscription #

 Next to your subscription details, click on the ellipses (three dots) at the end of the row. In the dropdown menu, choose the option to cancel your subscription.

A dialog box will appear detailing what will happen if you proceed with cancellation:

• All active ad campaigns will be paused.
• Lead syncing for lead generation campaigns will stop.
• Any connected ad accounts will be disconnected, and you will lose access to Ad Manager until the subscription is renewed. 

In the dialog, you will be prompted to select a reason for canceling from a list of options or enter a custom reason by choosing ‘Other.’

Once a reason is selected, the ‘Cancel Subscription’ button will become active. Click the button to finalize the cancellation, and a confirmation dialog will appear to notify you that your subscription has been canceled.

By following the steps outlined above, you can ensure that you are always in control of your subscription. If you encounter any issues during the cancellation process, don’t hesitate to contact support for further assistance.

Troubleshooting Tips #

If you encounter issues where your subscription doesn’t cancel, you may see a failure message. Although rare, this can occur under certain circumstances. If this happens:

Reach Out for Support

• Contact customer support and request assistance in canceling your subscription.

Campaign Status Issues

• Check if you have an active campaign under review by the publishing platform. In this case, you will receive an error message notifying you that cancellation is not allowed until the review process is complete.

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